CloudNuro- Invoice and Pricing.

Overview

CloudNuro {Cloud Management, FinOps} is a SaaS Intelligence Platform for mid-to-large enterprises (1,000–10,000+ employees). It discovers all SaaS applications used across an organization, analyzes license usage, identifies dormant users, calculates savings opportunities, and provides spend forecasting.

Challenge

The team started noticing a pattern: customers were simply not using the invoice upload feature. Even though invoices are the backbone of CloudNuro’s analytics, the process felt hidden, repetitive, and difficult for them to trust.Admins were handling dozens of applications and just as many invoices, yet the platform required them to onboard each app manually and upload documents one by one. This created fatigue, mistakes, and a sense of “this is too much work.” On the other side, engineering was spending days manually uploading and parsing invoices sent over email. A single customer onboarding cycle was taking almost a week, which slowed down insights and affected the overall experience. There was also a shared concern across teams about security. Customers hesitated to upload financial documents because the platform wasn’t clearly showing how their data was handled or protected. Overall, the challenge became clear within the team: Customers needed a simpler, safer, and more unified way to get their invoices into CloudNuro — without friction, confusion, or engineering dependency.

Current Feature- Investigation

Our review of the existing invoice flow showed that the process was far more complex than it needed to be. Uploading invoices was hidden inside each application page, required repetitive manual steps, and often led to errors or missed uploads. Customers struggled with onboarding apps one by one, and engineering had to manually process every invoice, slowing down onboarding for everyone. This investigation made it clear that the flow needed to be simplified, centralized, and automated to reduce friction and build trust.

Redefine User Flow

The existing invoice flow was built around internal processes, not around how customers actually work. It required too many manual steps, relied heavily on engineering, and created unnecessary friction at every stage. As a result, customers struggled to upload invoices, data came in slowly, and CloudNuro’s core insights were delayed. Redefining the user flow became essential to remove repetitive actions, reduce errors, strengthen trust, and create a smoother path from invoice upload to actionable analytics. A fresh, streamlined flow was the only way to improve efficiency, accuracy, and overall customer experience.

Proposed Solution

To fix the fragmented and repetitive invoice experience, the team aligned on a simple goal: make invoice upload automatic, trustworthy, and effortless — without relying on engineering. The redesigned flow introduces a dedicated Invoice & Pricing section where users can upload all their invoices in one place, in bulk. Once uploaded, CloudNuro uses OCR intelligence to read each document, identify the correct application, extract essential contract details, and even auto-onboard missing applications. This removes the need for users to manually onboard apps before uploading invoices. Security and trust were treated as first-class requirements. Users can clearly see what data is being extracted, how it is used, and can choose to auto-delete the invoice files after processing. This transparency reduces hesitation and increases adoption. With these changes, invoice processing becomes completely automated: 1. invoices are mapped correctly 2. Apps are onboarded automatically 3. Analytics refresh within 1–1.5 hours instead of a week 4. Renewals are tracked and surfaced proactively The solution transforms a previously hidden, manual workflow into a secure, self-served, fully automated experience that scales with the customer’s SaaS environment and eliminates engineering dependency.

Business Imapact and ROI

The redesigned invoice flow created a meaningful shift for both customers and internal teams. By removing manual steps and automating the entire process, engineering effort dropped by almost 80–90% for every onboarding cycle. This allowed the team to focus on core product work instead of repetitive operations. For customers, the biggest win was speed. What earlier took a full week now takes just 1–1.5 hours, which drastically improves time-to-value and helps new users see insights almost immediately. Faster insights naturally lead to higher retention and better upsell opportunities. Support teams also felt the impact. With fewer errors and a more guided workflow, the number of tickets and escalations reduced, lowering operational load across the board. Accurate OCR extraction and automatic app mapping ensured cleaner data, which directly improved the quality of savings insights delivered to customers. And with a clearer, more secure upload experience, customers felt confident uploading more invoices—resulting in richer analytics and a stronger overall ROI. The combined effect is simple: less effort for CloudNuro, more value for customers, and a smarter, scalable foundation for the product.

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